1. Training and courses
This covers the Digital Creators Track, ICT training cohorts and other courses.
| When you cancel | Refund |
|---|---|
| 7 or more days before the first class | Full refund |
| Less than 7 days before, or during the first week | 50% of the fee |
| After the first week | No refund, but you can ask to move to the next cohort once |
| We cancel the course | Full refund, or a place in the next cohort if you prefer |
2. Software and website projects
- If you cancel before we start work, we refund the deposit in full.
- Once work has started, the deposit isn't refundable, because it covers planning and work already done.
- Milestone payments for work we haven't delivered are refunded in full.
- If we can't deliver what the quote describes, we refund the part of the fee for anything we didn't deliver.
- Subscription plans (for example CBT or result portal plans) can be cancelled before the next billing period starts. We won't charge for later periods, but the current period isn't refunded.
3. Livestreaming, Zoom hosting and equipment hire
| When you cancel | Refund |
|---|---|
| 72 hours or more before the event or hire | Full refund |
| Less than 72 hours before | 50% refund |
| We can't deliver on the day because of a fault on our side | Full refund for the affected service |
You can move a booking to a new date at no charge if you tell us at least 72 hours ahead and we're free on that date.
4. Supplied goods and equipment
Goods we supply can be returned within 7 days of delivery if they're faulty or not what you ordered. We'll replace them or refund you. Manufacturer warranties apply after that. We can't take back items that have been damaged after delivery or software licences that have already been activated.
5. How to ask for a refund
Email vantedge.frontiersltd@gmail.com or message us on WhatsApp (+234 810 895 7515). Include your name, what you paid for and the date you paid. We'll confirm within 3 business days. Approved refunds are paid by bank transfer to the account you paid from, within 14 business days. We don't charge a fee to process a refund.
These rules don't take away any rights you have under Nigerian consumer law.